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DirecPath Support Ticket - billing

DirecPath Support Ticket


Created By: Chidozie's Picture Chidozie Last Reply: Chidozie's Picture Chidozie
Priority Level: [Low] Status: [Open]
Created: 4 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

Apart from the fact that they have the worst internet service ever, I have not received any bills since I had direct path internet installed. I also had direct tv installed at same time and I receive my bills by mail and email notifications and I am current with my bills. At some point I tried contacting direct path to say I have not received any bills and I still did not get any response. As such, my service has been disconnected and which has conveniently disconnected my tv service as well. After contacting direct tv with the error code, they give me directpath number to request a service call. Only then did I find out the problem was due to the deactivation of my service. Now they want me to pay $50 to have my account reactivated, and pay the outstanding bill and have someone come out to fix it. I will reiterate that I have not received any bills by mail, or by email, and therefore, I will not pay the reactivation fee, nor pay any late fees due on the account which they say is the only way to resolve it and then threatens me with a collection agency.


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