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DirecPath Support Ticket - Miami, Florida - internet unusable

DirecPath Support Ticket - Miami, Florida

internet unusable - 3 Mbps Internet Package

Created By: direcpathcustomer1's Picture direcpathcustomer1 Last Reply: direcpathcustomer1's Picture direcpathcustomer1
Priority Level: [Emergency] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Replies: 0
Product: 3 Mbps Internet Package

This is a reoccuring issue every day. when people are home during weekends and peak hours after work the internet is so slow it is unusable. Below I have pasted in a traceroute and ping to yahoo.com showing typical situation where browsing even basic websites does not work.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

ping -t yahoo.com

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=1078ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1022ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1102ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1093ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1239ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1175ms TTL=48
Reply from 209.191.122.70: bytes=32 time=602ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1306ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1213ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1324ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1472ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1140ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1198ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1632ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1748ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1343ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1139ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1173ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1103ms TTL=48
Reply from 209.191.122.70: bytes=32 time=836ms TTL=47
Reply from 209.191.122.70: bytes=32 time=1268ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1386ms TTL=47
Reply from 209.191.122.70: bytes=32 time=985ms TTL=48
Reply from 209.191.122.70: bytes=32 time=1276ms TTL=47

Ping statistics for 209.191.122.70: Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 602ms, Maximum = 1748ms, Average = 1202ms
Control-C
^C

tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops: 1


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