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DirecPath Support Ticket - jacksonville - bad customer service

DirecPath Support Ticket - jacksonville

bad customer service - Customer Service/Call Center

Created By: sumofffreedom's Picture sumofffreedom Last Reply: sumofffreedom's Picture sumofffreedom
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Replies: 0
Product: Customer Service/Call Center

I have been trying to get direct path installed in my apartment for the last 2 weeks. After being fed up with direct path customer service I looked for another internet/cable provider and could only use direct path due to citigate apartments only allowing direct path. The first week the customer service reps called me 4 times on separate days asking me to repeat my information because they failed to keep track. The second week the reps had no record of my installation that was scheduled the night before. Not only is customer service rude, some of the representatives are difficult to understand.


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