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DirecPath Complaint - The Worst Company Ever - DirecPath
DirecPath Complaint

DirecPath Complaint


The Worst Company Ever - DirecPath

We were forced into getting DirecPath because it's the only Cable service our apartment complex offers. They said it would be 2 weeks until they could come out and install it. When the guy got there, he was incompetent - he had no idea how to install an HD cable box, he pulled a bunch of wires out of our wall and left his tools there, without installing it. When he left, the cable mysteriously stopped working.
The next day, his supervisor and a trainee came out and got the cable up and running, apologized for the previous guy's negligence, and said they had been working on the internet for the whole complex but that they just got it up and running. What a coincidence, right when they get to my apartment, it's running again?

He said the HD channels would take a day or so to "pop up," and only about half of them did. The cable and internet worked fine - for about a week. Then they both shut off at the same time. The customer service rep said the soonest they could come out would be a week from then. As I write this I am at my mother's house, using her computer because I have none of my own.
This company monopolizes apartment renters into buying from them - they are overpriced, rude, incompetent, and unreliable. We pay enough for their lame-ass service that they could at the very least come out and fix their shoddy cable and internet when it needs fixing - but they act as if it's not urgent enough to come right out. Maybe it's because they're so busy dealing with all these complaints!
I've noticed that ever so often there is a "nice" comment - obviously planted there by an employee after a manager says "we've really got to make ourselves look better - Barbara, why don't you write a little comment about how great the customer service is." Bullshit!!!

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kumbayah278 says: (4 years ago)
Worst customer experience I have ever encountered!It was a disaster from the very beginning. Most Everytime I had to call to fix a problem with my internet or pay a bill i was furious by the end of the conversation. They were all completely incompetent.. i was told that a late fee would be waived because it was my first late bill and it was due to an error when i was paying my bill online for the first time. i had called prior to make sure my payment had been processed and they said it had. Next thing i know my interent is shut off and i recieve a call that its because of a past due balance. I explain the situation to the customer service rep and he tells me the late fee will be waived but i wil need to pay the late bill before its turned back on. I paid it and thought everything was back to normal. However, turns out in that same conversation i was charged the late fee. When i called to pay the next months bill i was told about this and i explained that the other guy had told me the fee would be waived. when they figured out who it was that i spoke to he denied it and said that it was included in the bill that i had paid during the same conversation with him. I have used multiple internet companies over the years and i have never had issues or had to get angry with a customer service rep. This is my first bad review i have ever written but they have pushed too far...Direct path is the worst company i have ever dealt with.

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