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DirecPath Complaint - Lying to Customers/Horrible Company to work with!
DirecPath Complaint

DirecPath Complaint

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Lying to Customers/Horrible Company to work with!


This review has been resolved or replied to by this company.
What and Who is DiecPath. My daughter moved into an apt in the middle of a well populated technology advanced area of Atlanta, only to find out she can't get Comcast, AT&T or any other provider outside of DirecPath . They have horrible customer service, they are a third party provider of DirectTV, and they lie constanly. Legally, how can one Provider be exclusive to an Apt Complex in Atlanta. Somebody is getting paid on the side for this apparent exclusitivty. They try to tell me (a telecom engineer), that facilities are not there for the other providers. SERIOUSLY????? The APT complex is directly across the street from an Power RIght of Way. And every thing in the area in a full 360 has alternative choices to Internet, TV and Phone. Hardly anyone speaks English well, and if you look at their WEB site you can't find any Offer infor as they will only tell you about on the phone AND AFTER YOU GIVE THEM ENOUGH INFORMATION to Spam you etc. etc. This also provides the opportunity to for them to change the offer per conversation . THEY SO SUCK!! Where is the FCC and DOJ on this crap.


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Comments


Peachtree938 says: (5 years ago)
 0
Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history.

In regards to DirecPath being exclusive in your apartment community, this is a common practice. You will need to speak with your property management about this, as they determine what providers are available.

Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

Sincerely,

DirecPath Customer Care
24x7 Support Line: 866-430-7284




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