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DirecPath Complaint - Final Bill - Fastest internet direct path provides 10 mg
DirecPath Complaint

DirecPath Complaint


Final Bill - Fastest internet direct path provides 10 mg

So after being good and dealing with Directpath 10mg speed internet at my apartment for a year I found a surprisingly bad sales scheme on the final bill. So, I called yesterday, to tell the company to disconnect my service when I move out in 25 days. It is when my service is up and done and all should have been good. My bills are paid for. Right? So, directpath tells me that I called two days too late. That the next bill was generated and must be paid, even though I won't be around to use it. They say: since the bill for the next month was generated before I called to cancel my service (due to moving at the end of this current month), the bill has to be paid. Thats terrible customer service. Being a good paying customer and boom they try to get the most they can out of us with this final generated read the fine print. One more great reason to not use DirectPath. Remember to call directpath two months in advance to cancel your policy, bad business

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Peachtree938 says: (4 years ago)
Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com.

One benefit of using DirecPath is that we never require a contract for internet plans. As do most month to month plans, we only require a 30 day notice when canceling service. Please contact us via the above links if you have any further questions or concerns. We look forward to talking with you soon!


DirecPath Customer Care
24x7 Support Line: 866-430-7284

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