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DirecPath Complaint - Do not Choose Direct Path; Not Customer Focused; Difficult to Deal With - Internet and VoIP
DirecPath Complaint

DirecPath Complaint

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Do not Choose Direct Path; Not Customer Focused; Difficult to Deal With - Internet and VoIP


I have been attempting to set up service for my 89 year old mom at her new place. Direct Path nickel and dimes you with fees. On top of having the pay a month in advance, I was also charged set up fee and a paper bill fee. Their offshore customer service is awful. I've had to call multiple times to place the new service request. My first call was in mid August to set up a new connect for cable, voice and internet service. Due to their internal shipping process for the cable modem, I had to first set up cable, then call back a week later to add voice and internet service because they were not able to ship the modem to Mom's current address. The modem shipped but arrived at the apartment before she moved in and has been held for pickup at UPS for a week. We did not receive an email confirmation with the UPS tracking number, so I did not know the modem was being held for pickup at UPS until I called Direct Path this evening and requested a tracking number. I've called Direct Path to verify the install date and request porting Mom's old phone number to her new location. I was told that the porting process will take up to 30 days due to the volume of emails that have to be sent. According to the Federal Communications Commission, a number should be ported in one day. I've filed a complaint with the FCC. If Direct Path did not have a monopoly on service at Aubrey's Landing, I would be choosing another service provider.


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