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DirecPath Complaint - Direct Path is Horrible - Direct TV and Internet
DirecPath Complaint

DirecPath Complaint


Direct Path is Horrible - Direct TV and Internet

This is the worst company I have ever had to deal with. I was forced to use them with my apartment complex. When I got stuck in my 1year contract I also tried to get the internet. The technition came out and said my hardware was not compatible with the internet service. So I could not have it. Now I have problems with my DVR and Direct Path will not send anyone out to repair it because they say I owe 400.00 for internet service. So I explained their technition said I could not have it because it would not connect to my computer so I never had the service. They said yes I see those notes, but they said I should have called to make sure there was no bill for me. So now I have a contract with them, and cannot use my DVR box. So she said she will send the complaint to the billing department and they should contact me in 5 to 7 business days, but until then I cannot have a tech come out. What a bunch of idiot, the notes are clear, the tech said I could not use the internet service they provide. I hope no other apartment complex contracts with them.

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kayla says: (5 years ago)
I declined to have this path service and they were still charging me for the services. Be careful and monitor your bank statements because they are very slick and the customer service is horrible

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