DirecPath Complaint
Reviewed by 
Direct Path Customer Service and a credit that wasnt applied that was promised and horrible service
Direct Path is the worst ISP on the planet was forced to leave At&t because the apartment complex I moved in only use Direc Path. My service went out and it took them a week and a half to fix my internet with At&t and Comcast you have a set appointment time with direct path they want working people to stay home and they don%u2019t work on the weekends. After play hit and miss with the technicians I had to take my daughter to the library to finish her school project and I%u2019m paying $47.15 a month for a service I don%u2019t have! The supervisor promised me one month free. I called back and verified with a customer service rep from the Philippines that I was getting this one month free credit she confirmed that they would not be taken this payment out of my bank. Guess what happened today $47.15 was taken out of my account anyway called and spoke with a manager by the name of Kelly I asked for a telephone number for someone in the corporate office she said they don%u2019t give out that number and gave me an address and she told me there e was nothing she can do they would not refund my money and the credit may take place in June! I asked her to remove my credit card she told me no! That she will have the corporate offices remove it. I have worked in call centers for over 15 years and I have never provided the customer service that this company is providing I truly hope that the compliance office pull these calls to see how this company is being represented .The manage Kelley need people skills and empathy training. If you promise a customer something the company should hold their end I pay my bill so I expect good service and by the way the internet service is horrible there is no way I%u2019m getting the speed that they are promising the only time I don%u2019t buffer is 2am I the morning I know that this may not be on the CEO level but someone needs to really take a look at what your customers are saying!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More DirecPath reviews
- Extremely poor customer service
- unethical
- The worse custumer service
- They rip you off
- Horrible!!!!!
- Garbage customer service
- billing
- Worse service
- WORST EXPERIENCE EVER
- disconnected service
- DirecPath worst service company
- Terrible Internet
- DirecPath, worst ISP provider
- Worst Internet Service/Customer Service
- NO SERVICE
- Lack of service!
More
Similar reviews
- bad customer service
- Awful customer service
- Horrible
- Direct Path is taking forever to fix satellite reception their technician broke!
- service
- Internet FAIL!
- Direct Path
- HORRIBLE!!!!
- HORRIBLE
- kick u while you're down
- sorry service
- unethical
- Direct path HORRIBLE internet services and policies
- nitin patel
- Do not Choose Direct Path; Not Customer Focused; Difficult to Deal With
- RUN FROM THEM AS FAST AS YOU CAN!
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"Customer Service reps saw my review on MeasuredUp and answered my complaint through the MeasuredUp system. I am very happy that I got my refund." Jim H.
MeasuredUp Success Stories
Activity
Details
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live