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DirecPath Complaint - Direcpath
DirecPath Complaint

DirecPath Complaint



This company should be taken out of business. I've been a customer for about 6 months when I was given no option by the complex where I moved, but to take Direcpath . Service was installed but it did not work. They even said that I would be charged for sending a technician. When the service works, is slow and very unstable. In a 6 month period, I've lost my service on 4 occasions. Second time I lost service, a technician was scheduled to come between 12 and 7. After making arrangements to be home within that time frame, the technician never came. Never called to cancel or anything. I've lost service twice in a week this month. Now they want to send a technician. To top it offf, I was offered 1year of service at a discounted price. After 6 months of service, they removed the promotion and charged my credit card more than twice the agreed monthly payment. Stay away from this company. Worse service ever. I've had experience with other providers and never had technical or billing issues. They seem to have some kind of agreement with residential units owners to share profits in return for blocking access to other providers. This practice should be made illegal.

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