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DirecPath Complaint - Avoid them at all costs!!!
DirecPath Complaint

DirecPath Complaint

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Avoid them at all costs!!!


I had them installed yesterday: Already I am regretting it. First - I got the 'courtesy call' that the installer would be there in 45 minutes. 1.5 hours AFTER the 45 minutes passed, still no show. He finally showed up 2 hours AFTER they said he would be there 'within 45 minutes.'.

So today...my cable goes out during a storm. I expect those disruptions: It's florida, and your cable goes out for 5 - 10 minutes during the rain. However...6 hours LATER - it still doesn't work. I call direcpath . Of course, their script tells them to begin every sentence with 'I apologize' - yet they can't seem to get anyone out to fix the problem their installer CLEARLY created until tomorrow. Now...I am going to demand that my service be credited for the lack of use I am getting. But, seriously...if you have ANY choice in the matter...avoid Direcpath like the plague. Unless, of course, you don't mind your time being wasted and paying for service they have no intention of delivering.

I hate this company with the white, hot intensity of 1,000 suns, and I only have two days experience with them.


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