DirecPath Consumer Complaints All Reviews

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DirecPath Reviews

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  • Extremely poor customer service



    I experienced the worst customer service I have ever received. For 2 weeks in a row, my receiver has been down with error 775. I called Direct-Path to report the issue again and to schedule a technician visit. They tell me that they can only provide a 4 hr window. The previous time a technician came they gave a schedule time from 8 am - 12pm. My fiancee had to talk 1/2 of work and stay home. The technician didn't come until 11:45 am. We wasted 4 hrs of our WORKING DAY waiting for a technician to come fix something that wasn't even our fault. Now, for a 2nd week in a row I'm... More...
    (Cable TV)
    kaustin21's Picture   kaustin21    0 Comments   Comments
  • unethical



    I am also having issues with Direct Path. I already had direct tv so you will believe I will have a smooth process. No currently being here over 6 weeks I only have one room working . I have had 6 techs come out to my place. The first tech only insulted one room stating my boxes were too old. 2nd tech showed up at the wrong location. 3rd tech came and stated there nothing he can do. 4th tech was a no show. 5th tech came last night without the boxes. Now its saturday and I am waiting on the 6th tech. I love Direct TV been customer since 2001 but this deal with direct path is the worst. the... More...
    (Cable TV)
    jazz19888891's Picture   jazz19888891    0 Comments   Comments
  • Just starting this mess



    I just moved into a complex today that is serviced ONLY by DirecPath for internet. I called last week to set up my appointment, and I was told to expect a tech b/w 12-5 pm. I had a relative stay at my house to make sure everything went ok b/c I couldn't get time off work for this. So 4 pm rolls around, and so far no luck. I call customer service and the rep confirmed that my ticket was still open and confirmed the 12-5 time slot. Since there was still an hour left, I decided to wait and hope for the (unlikely) best. 5 pm rolls around and no tech yet. I call customer service... More...
    (Internet - Sponsored by DIRECPATH)
    nadhiyrah's Picture   nadhiyrah    1 Comments   Comments
  • The only reason I have DirecPath...



    The only reason I have DirecPath currently is because it is the only cable company that my apartment complex services to. For the past 4 months I have not received a bill from DirecPath because I moved within the complex and they had the incorrect billing address, yet had the correct address for service. After calling them several times to tell them this, they said the problem would be 'taken care of', however, it never was. My cable was then turned off. The company said it would not be turned on until I paid 2 late fees and a reconnection fee, neither of which I should have... More...
    (Cable TV)


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