DirecPath Reviews and Complaints

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DirecPath Reviews

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  • Scam, Fraud



    I called last week to get an issue corrected and now it's been a week. I've been lied to by supervisors andstaff. I'm curious to why direct tv has any affiliation with Direct Path. I had to pay twice for receivers which i thought was totally unfair. I also had numerous supervisors lie and shift the blame on direct tv. I need to speak with someone who is in charge and can speak English. More...
    (Cable TV)
  • Direcpath



    This company should be taken out of business. I've been a customer for about 6 months when I was given no option by the complex where I moved, but to take Direcpath. Service was installed but it did not work. They even said that I would be charged for sending a technician. When the service works, is slow and very unstable. In a 6 month period, I've lost my service on 4 occasions. Second time I lost service, a technician was scheduled to come between 12 and 7. After making arrangements to be home within that time frame, the technician never came. Never called to cancel or... More...
    (Internet - Sponsored by DIRECPATH)
    GDERM's Picture   GDERM    0 Comments   Comments
  • Fraudsters and Thieves Direct Path sucks!!!!



    This company and the service sucks tremendously!!!! This is absolutely a rip off company that should be taken out of the face of the earth. I believe there have to be something to do to get this company out of business because their practice is a fraud. I had to pay this cons a month of internet in advance before the technician installed the service!!! I paid and guess what?? I have no internet service most of the time specially at night times!!! I have 10 megabytes which for what I use it is more than enough. I suggest we all get together and present a joint lawsuit and take this people... More...
    (Internet - Sponsored by DIRECPATH)
    JoanM's Picture   JoanM    1 Comments   Comments
  • DirecPath & DirecTV



    My wife & I just downsized to a high rise. What should have been many years of maintenance free living is starting to look like it's going to be miserable. I'm so mad that I don't even know where to begin. Basically, DirecPath's technician didn't install my equipment correctly, so I'm not getting the HD channels that I'm paying for. He was several hours late (7:00 pm arrival) for a "between 1 & 5" window. I had taken the day off in case he could come earlier. So that was a wasted day. Then DirecTV said that I was qualified for a free... More...
    (Satellite)
    Rainman8101's Picture   Rainman8101    1 Comments   Comments
  • DirecPath -HORRIBLE



    HORRIBLE, HORRIBLE, HORRIBLE! Do NOT waste your f***ing money with this company! I hate having to use this provider. They overcharge you for extremely shitty and flaky service. I didn't have internet for 3 weeks this month and they refused to give me a credit! I had to call 18 times (4 of those I talked to morons, the other 14 times I was told I would have to wait 60 mins on the phone and hold..) When I flat out asked for a credit they basically told me no and that I hadn't complained enough??? completely absurd. All this company cares about is taking peoples money. The only... More...
    (Internet - Sponsored by DIRECPATH)
  • DirecPath Service Rip-Off



    After 3 weeks and 3 "technician" visits to fix our internet service which only worked sporadically after midnight and only on weekdays, direcpath promised to credit my account for the time we had no service. when they charged us the full amount the following month, I called to remind them that they "forgot" we had no service and needed to be credited for those weeks. I was told they would credit us within 60 days, and I must pay the full bill now even though I had NO SERVICE FOR 3 WEEKS! I wonder if employees of DirecPath pay bills for services they don't receive! I... More...
    (Internet - Sponsored by DIRECPATH)
    chrislov's Picture   chrislov    0 Comments   Comments
  • DirecPath Waiting for callback for 7 days



    I am not sure if DirecPath is a fraud but I too like so many people I have read reviews from have had a issue with the Direcpath I've been waiting for 7 days for corporate person to call me back which I still have received a phone call back I still don't have internet and apparently it's not anything that they're concerned with because they all seem very robotic and repeat the same thing to me which is "well I'm sorry that you're having this problem" " I apologize for the inconvenience" but they have yet to resolve issues. I'm still... More...
    (Internet - Sponsored by DIRECPATH)
    BSmith34's Picture   BSmith34    0 Comments   Comments
  • Avoid them at all costs!!!



    I had them installed yesterday: Already I am regretting it. First - I got the 'courtesy call' that the installer would be there in 45 minutes. 1.5 hours AFTER the 45 minutes passed, still no show. He finally showed up 2 hours AFTER they said he would be there 'within 45 minutes.'. So today...my cable goes out during a storm. I expect those disruptions: It's florida, and your cable goes out for 5 - 10 minutes during the rain. However...6 hours LATER - it still doesn't work. I call direcpath. Of course, their script tells them to begin every sentence... More...
    (Cable TV)
    BeatrixK's Picture   BeatrixK    0 Comments   Comments
  • Continuous issues with internet and cable services



    I have had the unfortunate experience of being q DirecPath customer since February 23,2014 - today is June 15, 2014. I have just scheduled what will be the 6TH service call to 'resolve and repair' (HA) my issues. The service or lack of I should say is beyond horrible. The entire experience of dealing with your company is frustrating and infuriating - it begins with the initial phone call to speak with a representative and continues through the remaining process with the end result being either the issue continues or worsens or another develops. To say I am dissatisfied is an... More...
    (Internet - Sponsored by DIRECPATH)
    saddsaxx's Picture   saddsaxx    0 Comments   Comments
  • direcpath - the WORSE Internet and Cable Co. money gets wasted on



    I unfortunately am stuck with direcpath as it is the only company serviced by my apartment community. Had I have known that incompetence ran rampant (beginning with customer service agents, to technicians to service) with direcpath, as much as I love my apartment, I would have chosen a different community. I have had service or rather a lack of, with direcpath since February 23,2014, today is June 15, 2015 and I have already had 5 service technicians come out to "fix" my issues with either internet and/or cable, and have just made an appointment for a 6th service call. I am beyond... More...
    (Cable TV)
    saddsaxx's Picture   saddsaxx    0 Comments   Comments
  • DirecPath is beyond horrible



    This company only gets business through penny pincher apartment buildings, otherwise no individual in their right mind would willingly choose this pathetic cable company unless they hated themselves and felt the need to be punished through paying for nothing. i hope they get bought out by a better company so i'm no longer forced to use them. More...
    (Cable TV)
    nimmy44's Picture   nimmy44    0 Comments   Comments
  • Horrible Experience



    Absolutely horrible experience with DIRECPATH. First, what kind of business model is it where you don't come to install services on the weekends or after 5pm? What are people with real jobs supposed to do? Waste a day of their vacation? Second, you don't even offer the router for wireless internet. Who even uses a direct connection anymore? Not only that, but you completely deceived me into believing the internet service I was receiving and paying for was wireless. I haven't even had this service for more than 2 weeks and I am beyond infuriated. If I could choose another... More...
    (Internet - Sponsored by DIRECPATH)
    erikae7291's Picture   erikae7291    1 Comments   Comments
  • No Internet Service for a WEEK!!!!



    My Internet has been out for a week. I first called last weekend and the technician came out Tuesday. The Internet was still out at 5:00 pm after he left the complex. My Internet came on Wednesday Morning briefly and went out again. I need someone out to fix this problem immediately. I work from home teaching online classes, and I take courses online. This problem is costing me money and a host of problems. As far as I'm concerned this is a breach of the service contract I have with DirectPath. I would like my bill to reflect that I was not provided service since March 21,... More...
    (Internet - Sponsored by DIRECPATH)
    kitceg's Picture   kitceg    0 Comments   Comments
  • Final Bill



    So after being good and dealing with Directpath 10mg speed internet at my apartment for a year I found a surprisingly bad sales scheme on the final bill. So, I called yesterday, to tell the company to disconnect my service when I move out in 25 days. It is when my service is up and done and all should have been good. My bills are paid for. Right? So, directpath tells me that I called two days too late. That the next bill was generated and must be paid, even though I won't be around to use it. They say: since the bill for the next month was generated before I called to cancel my service... More...
    (Internet - Sponsored by DIRECPATH)
    VP23's Picture   VP23    1 Comments   Comments
  • Horrible Company



    We are required to go through this company for DirecTV because of our apartment complex. Every time they go in the box for our building they disconnect our satelite and we have to go without tv. Today is Friday and it has happened again and they won't send anyone out until Tuesday. This has happened about 4 times in the last month and a half. Their customer service is horrible!!!!! More...
    (Satellite)
    mlb0361's Picture   mlb0361    1 Comments   Comments
  • Lying to Customers/Horrible Company to work with!



    This review has been resolved or replied to by this company. What and Who is DiecPath. My daughter moved into an apt in the middle of a well populated technology advanced area of Atlanta, only to find out she can't get Comcast, AT&T or any other provider outside of DirecPath. They have horrible customer service, they are a third party provider of DirectTV, and they lie constanly. Legally, how can one Provider be exclusive to an Apt Complex in Atlanta. Somebody is getting paid on the side for this apparent exclusitivty. They try to tell me (a telecom engineer), that facilities are not there for the other providers. SERIOUSLY????? The APT... More...
    (Satellite)
  • Horrible Internet and Customer Service



    First off, for some unbelievable reason, DirecPath (a rinky-dink company) has forced the beheamoth DirecTV to go through them for installations in certain communities so when I went to move my DirecTV service I actually had to call DirecPath. They came out and installed the service allright and told me about their internet service. I figured 10Mpbs was better than 6 which is all that AT&T could offer inside the Isles at Weston community since Comcast wasn't allowed in. What a horrible mistake I made, at the slightest sign of rain the service goes out. After sweet-talking one of... More...
    (Internet - Sponsored by DIRECPATH)
    valgrom's Picture   valgrom    0 Comments   Comments
  • Internet and cable customer service the worst



    Don'r use them ever, they have the worst customer service ever. They don't know anything about their service. Each one giving me a different information. I was asking them about the internet coming with my apartment, the first one told me that the service is already their and it will be activated on Monday that was Saturday, then Called them on Monday the rude lady on the phone tolled me it will be on Tuesday and she started to telling me when I called and what they tolled in a rude way. She made really mad because after calling them several time each one telling me a different... More...
    (Cable TV)
    Rania0033's Picture   Rania0033    0 Comments   Comments
  • Horrible Internet and Company



    WARNING !!!!!This company is in my book a scam! They gauge prices in a contract for apartment complexes. They charge almost 4 times the amount the competition does. They offer no special offers EXCEPT if you bundle internet, tv, and phone they will give you $5 off....maybe. They take 60 days to setup auto payments, not sure if they have that in the fine print now but they did not when I signed up. I also contacted them when I noticed my bill was $15 over what it normally was and they said because I did not pay on time when it was the processing department that took over 60 days to set... More...
    (Internet - Sponsored by DIRECPATH)
    CoG2014's Picture   CoG2014    0 Comments   Comments
  • TERRIBLE INTERNET CONNECTION and CUSTOMER SERVICE



    I have had terrible customer service AND internet service. I was set up to have my service re-connected today on July 29th (Talked to "Mike"). So today the 29th I called (Talked to Christine) to find out why they have not yet showed to then find out that they never actually set it up for the 29th...but instead the 31st. But she then told me that actually they cannot come until the 1st. I asked for their supervisor to inform them that there are some issues and she would not put me through to anyone. I assume in fear of getting caught not helping people. Christine and Mike did not... More...
    (Internet - Sponsored by DIRECPATH)
    unhappyperson's Picture   unhappyperson    0 Comments   Comments
  • Error Code 775



    I've only been with DirectPath/DirectTV for approx. a month. I have call DiretTV and they tell me that there is a Satellite Communication Box that needs to be reset or powered on. I tell them I have no such box and been told again and again that there has to be one in order to receive reception. Well, I learn that someone else might have the box and is switching it off or is unplugging it. This is no way to supply your customers with service. This has been going on any where from once to three times a week being without reception. It needs to be resolved. More...
    (Cable TV)
    MrMAB's Picture   MrMAB    0 Comments   Comments
  • direcpath service



    If you are thinkinging of using direcpath and you have any other choices DONT CHOOSE DIRECPATH the customer service is for lack of a better word SORRY I called on a Friday afternoon with mt tv out and the earlest they could provide me service is Monday this after I upgraded with some movie channels on thursday stay away if you can if you dont and your reading this you have nobody to blame but yourself Kevin Corrick More...
    (Cable TV)
    kman42's Picture   kman42    0 Comments   Comments
  • Direct Path



    I have been with DirecTV for more than 10 years. Just previously move to an apartment complex that only allows Direct Path to installed the services. DirecTV Should be ashamed to have a company like this affiliated with them, Brand Preservation is Vital and Direct Path HAVE ZERO INTEGRITY. THE ABSOLUTE WORSE. I WILL DO SOMETHING ABOUT THIS.......... More...
    (Cable TV)
    sheldon's Picture   sheldon    1 Comments   Comments
  • Poor customer service!



    This company is the worst! They don't care about the customer! I have been trying to get my and Internet installed for almost a week. We make an appointment at 4 and they show up at 2:30 when we arent there. We call back for another appointment at 4 and they show up at 12:30 when we are at work. We give writen consent for our apartment to let them in and they want us to be there. They close at 5pm and we get off work at 5pm. They don't want to accommodate the customer or work with us. We need the Internet for our jobs they don't care but they sure want to charge our credit... More...
    (Cable TV)
    Shadow6796223's Picture   Shadow6796223    1 Comments   Comments
  • The worst internet service EVER!!



    I have had the worst internet service imaginable. I moved into an apartment complex that forces its residents to use this company. EVERY month my internet service gets slower and slower until it eventually stops working....EVERY month! I have to go into the office to get work done that I should be able to do at home. And every time I call, the world's most incompetent people they have masked as customer service reps try and sell me a $99 service protection plan, why would I buy a service protection plan? My issues are never resolved! With other companies if there are any issue they... More...
    (Internet - Sponsored by DIRECPATH)
  • Not the package I ordered



    I ordered the most expensive package that came with a DVR and On Demand movies plus up to 4 hd receivers. I got 1 hd reciever and 1 regular receiver. I told the installer it was wrong and they said no problem call the office and they can fix it. I called the next day and am now being told after many phone calls that I am locked in to a 2 year contract and will have to pay several $100 dollars to get a dvr and on demand. My initial sales person barely spoke english and had a very thick accent I kept asking her questions but she could only refer me to the package online. I warok in the... More...
    (Satellite)
  • The worst possible service



    I called to order Direct T.V. I got the premuium package that came with a free DVR up to 4 hd receivers and free on demand movies per the offer on the website. When the installer came they gave me one hd box and on non hd box. No DVR and noon demand. I asked the installer and he told me to call the office and they will take care of it. NOT SO. Now I am being told that because I did not specifically ask for a dvr...I am in a two year contract and will have to pay $150 for my dvr since I cannot take advantage of the special offer since I let them istall the wrong equipment. The operater... More...
    (Cable TV)
    sch1002's Picture   sch1002    0 Comments   Comments
  • Poor speed and promised 4.0



    I have only had Direct Path for 3 months and it has been a BIG problem! The speed My service runs from .06 to maybe 3.2. I was (sold) a 4.0. Every time I call I have to run a speed test that ALWAYS says it's slow? Well, then its some kind of excuse from the weather to solar flares come on? I live a building that forces us to use this terrible service. This is like a full time job for ME to check the speed! And then I'm expected to pay a full bill for this? No matter what not a great company! More...
    (Internet - Sponsored by DIRECPATH)
    JdHolt's Picture   JdHolt    0 Comments   Comments
  • Why so much for so little?



    I am just trying to understand why I pay $50 a month for a 10mpbs down and 1mpbs up connection, and this is considered to be the top of the line platinum package. This package is far from stellar, I appreciate having internet, but this price is a bit ridiculous. Charter Communications offers a 30mpbs down and 10mpbs up package for $30 for 12 months, and then goes up to $55. This is triple the connection speed for the same exact price. AT&T U-verse offers a very similar package, instead at 18mpbs speed for $25 12 months, and then up to $53 after that. One may say, well if you aren't... More...
    (Internet - Sponsored by DIRECPATH)
    bdillard42's Picture   bdillard42    0 Comments   Comments
  • Keeps billing me after I moved!



    Cancelled direcpath services Nov. 2011 and moved out of state. Received bill for December service. I called them several times to stop billing me, to no avail. In March, they sent me to collections, so I paid it even though I didn't owe it, just to get them off my back. It's nearly August and I continue to receive threatening notices, even though I have given them proof several times that my bank paid this in March. Does anyone manage this business? The braindead employees are incompetent and unable to resolve this simple issue. More...
    (Internet - Sponsored by DIRECPATH)
    pstandley's Picture   pstandley    0 Comments   Comments
  • Direcpath is a lost cause



    After living at Emerald Palms Miami 33186 for almost a year I can't begin to express the frustrations Direcpath have caused our household. We are forced to get our internet connection through this crooked company as our apartment complex has a contract with them (That I imagine they are getting paid well for). The only thing they offer is up to 3mbs speed which is usually around 0.20mbs from 4pm - 1am and at best 1.0 mbs any other time. Calling customer support amounts to nothing. Getting calls from the corporate office is a joke, they just blame everything on the apartment complex or... More...
    (Internet - Sponsored by DIRECPATH)
    Dermangler's Picture   Dermangler    2 Comments   Comments
  • WORST COMPANY EVER!!!!!



    I only have about 45 more days on my lease, and I CANNOT WAIT to end my service with DirecPath!! They take FOREVER to get out to do service calls and their CSRs are so hard to understand. I KNOW how to push a reset button IDIOT! And YES my receiver is ON.......I will make sure all friends know to steer clear of this company. If they didn't own the rights to DirecTV's satellites in apartment communities, they would have already been laughed out of business. I am not walking away from this company in a month, I'M RUNNING! DO NOT USE DIRECPATH!!! DirecTV needs to cut ties with... More...
    (Satellite)
    laurajbettis's Picture   laurajbettis    0 Comments   Comments
  • DirecPath response times are RIDICULOUS!



    Once again I have come home on a Friday after working all week to NO SERVICE. Of course I did the 'troubleshooting' steps the called customer service. I then go through all the 'troubleshooting' steps again on the phone with them. Surprise!!! It's still not working. "Sorry the first appointment we have is on MONDAY from 8AM-12NOON". Geniuses-I work to pay for this horrible service so THAT'S not possible. Well the next afternoon appointment is not until TUESDAY afternoon. The guy then tries to sell me their internet while he is scheduling the... More...
    (Satellite)
  • Direct Path is taking forever to fix satellite reception their technician broke!



    Direct Path (a contractor for Directv and Internet service provider) has got to be THE WORST COMPANY TO EVER WALK THE FACE OF THE EARTH. They beat out Comcast for that title by MILES. If any company you know, whether an apartment complex, condo association, or Burger King, does business with Direct Path, RUN FOR YOUR LIFE. Do not do business with any company that does business with Direct Path. You will regret it, and the experience will dramatically denigrate your faith in humanity. They are a cancer to the practice of customer service and common sense everywhere. Directv should be ashamed... More...
    (Cable TV)
    Lagard14's Picture   Lagard14    0 Comments   Comments

DirecPath Reviews By Product


DirecPath Comments


lgaiter says: (4 months ago)
 0
Direct Path is the worst ISP on the planet was forced to leave At&t because the apartment complex I moved in only use Direc Path. My service went out and it took them a week and a half to fix my internet with At&t and Comcast you have a set appointment time with direct path they want working people to stay home and they don’t work on the weekends. After play hit and miss with the technicians I had to take my daughter to the library to finish her school project and I’m paying $47.15 a month for a service I don’t have! The supervisor promised me one month free. I called back and verified with a customer service rep from the Philippines that I was getting this one month free credit she confirmed that they would not be taken this payment out of my bank. Guess what happened today $47.15 was taken out of my account anyway called and spoke with a manager by the name of Kelly I asked for a telephone number for someone in the corporate office she said they don’t give out that number and gave me an address and she told me there e was nothing she can do they would not refund my money and the credit may take place in June! I asked her to remove my credit card she told me no! That she will have the corporate offices remove it. I have worked in call centers for over 15 years and I have never provided the customer service that this company is providing I truly hope that the compliance office pull these calls to see how this company is being represented .The manage Kelley need people skills and empathy training. If you promise a customer something the company should hold their end I pay my bill so I expect good service and by the way the internet service is horrible there is no way I’m getting the speed that they are promising the only time I don’t buffer is 2am I the morning I know that this may not be on the CEO level but someone needs to really take a look at what your customers are saying!



lgaiter says: (4 months ago)
 0
Direct Path is the worst ISP on the planet was forced to leave At&t because the apartment complex I moved in only use Direc Path. My service went out and it took them a week and a half to fix my internet with At&t and Comcast you have a set appointment time with direct path they want working people to stay home and they don’t work on the weekends. After play hit and miss with the technicians I had to take my daughter to the library to finish her school project and I’m paying $47.15 a month for a service I don’t have! The supervisor promised me one month free. I called back and verified with a customer service rep from the Philippines that I was getting this one month free credit she confirmed that they would not be taken this payment out of my bank. Guess what happened today $47.15 was taken out of my account anyway called and spoke with a manager by the name of Kelly I asked for a telephone number for someone in the corporate office she said they don’t give out that number and gave me an address and she told me there e was nothing she can do they would not refund my money and the credit may take place in June! I asked her to remove my credit card she told me no! That she will have the corporate offices remove it. I have worked in call centers for over 15 years and I have never provided the customer service that this company is providing I truly hope that the compliance office pull these calls to see how this company is being represented .The manage Kelley need people skills and empathy training. If you promise a customer something the company should hold their end I pay my bill so I expect good service and by the way the internet service is horrible there is no way I’m getting the speed that they are promising the only time I don’t buffer is 2am I the morning I know that this may not be on the CEO level but someone needs to really take a look at what your customers are saying!



adw76 says: (1 year ago)
 0
Direcpath is by far the MOST craptacular company on the face of the planet. I lost internet and television service for almost two weeks, made appointments to have someone come out to check it, been stood up since neither customer service or the repainrman did not even call to tell me he wasn't coming, been cursed at by someone at customer service, had a manager named ROSE promise to address it and call me back, called again when she did not call, submitted another complaint, and STILL haven't been called or had my bill adjusted. If ever there was a reason to switch to AT&T, Dish, or any of the other companies with BETTER CUSTOMER SERVICE, this would be it. I'm actually considering making the switch...



andrewski24 says: (3 years ago)
 0
It seems DirecPath's customer base is only with people who are forced into dealing with them, not by choice. I called several times to get pricing and either couldn't get through within 30 minutes or when I did on two occasions they gave me different prices on the packages. I have a pretty good credit score, I haven't had to pay a deposit in many years for anything. I was told they could not pull up my credit twice before I told them we wouldn't continue anymore until they could. After about two seconds (no joke) my credit report magically appeared. Apparently they had to refresh the system. Hmm, tell customers they have shitty credit and get another $300 - $500 out of them, or do the right thing and let their credit be the judge? This company is shady, the shadiest of the shadiest. They lie like dogs to get an extra dime out of you. I called in after setting up forced service with them and I got offered insurance at least a dozen times. At this point on the phone with them, I am belligerent. No, I don't need your scammy insurance - Thanks. Oh yeah, and installation (Which is advertised as free on directv.com) starts out at $120 with them. After half an hour of 'supervisors' and floor managers, we got it whittled down to $24. They charge stupid fees on a whim of whose a sucker and who's not going to put up with it. Be an asshole on the phone, it feels like crap to have to be one to another person, but you have to fight with these people to be treated fairly.



thomas32 says: (3 years ago)
 0
I've had Direcpath for a year now. My apartment complex (Stillwood Farms in Newnan, Ga)gives no other choices except Direcpath. They have never been able to resolve my satellite reception issues and I fired them today. Now stuck with paying a $200 early termination fee. I went to Walmart and bought a digital tv antenna and will be more than happy with the few channels that I can now pick up free with out the headaches of poor reception. Direcpath is a fly by night operation with technicians who couldn't troubleshoot spilled water.



DenisaBoss says: (3 years ago)
 0
I have been in the telecom industry for 25 years now and I have had my share of service issues on business and residental side of the house but this company takes the cake for the lack of service they provide and charge you for the privilage. I have mave to this damn highend apartment complex Bella Vida at Coyote Ridge and they have an agreement with DirecPath and get this Bella Vida is very pricey upscale multi housing property and because of this sorry DirecPath you can not even have HD channels but move to the hood in south Dallas and you can have HD this is 2011 what the hell... I call them because my service went out on all 3 receivers at 2:00pm today first I held for 23 mins the first time before someone answered hanging up on me then 2nd time was dropped after being on the phone for 17 mins going through their little unplug this do this shit knowing there was no point because the problem isn't in my appartment. Then while scheduling an appointment I was dropped. I call back to be told that they need a 55 dollar deposit to come out on service. So not only do I not have service but now they want more money are they F---in stupid. Today is Wednesday and they do not have an appointment until Friday but wait I can't miss work and pay their asses, so now there is no appoiuntment until Monday. What the hell. I have lived here 2 1/2 months and have 10 more to go God help me I may just have to break my lease. Someone should go in and fire everyone at this company starting at the top then hire people that have a customer service attitude. Run Run as fast you can away when any property has an agreement with DirecPath THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



ryius says: (4 years ago)
 0
This is a typical DirectPath call:
http://www.youtube.com/watch?v=qlEsuceSmX4&feature=youtube_gdata_player



direcpathuser says: (4 years ago)
 0
Even if this is the only service available, please don't take it.. Its as good as not having one, and you will have saved yourself some money each month...A visit by the technician to address any problems you have will only get postponed every time.. Wonder how are they still in business, and shame on time warner or any other service provider for having a contract with them to not serve in the areas where these hopelessly ridiculous company serves..



omayas says: (4 years ago)
 0
DirecPath sucks! It sucks that it's forced on you. The only other option is mobile broadband. I get better speeds tethering WiFi from my Verizon Wireless phone..



installer says: (5 years ago)
 0
have spent 19 years working with all types of comm. companies,phone cable directv,dishnetworkand now work with direcpath.All these companies have there tricks to make the sale and bad customer service centers depending on the problem. I'm just glad that all the people complaining never had to be trained to do there jobs and where born pros at what they do.......hahaha I just ask these people to remember this when i'm the customer at there buss. THANKS



VictimOfDirecpath says: (5 years ago)
 0
This company should be shut down!!!! I have never dealt with such horrible service. I am fighting with them about a protection plan that I did not sign up for. They keep saying they are going to review the recorded conversation, and I say "please!! You can do it with me on the phone", they keep telling me that they will call back. Two months and 3 phone calls and the issue is still not resolved! SHITY CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!



btekab says: (5 years ago)
 0
Man this is the worst internet provider ever. I have lived in 4 states and many many apartments but never seen anything so bad. U will be better off with dialup :) at least those work all the time. If U have a choice don't ever sign with these guys, any kind of DSL is better evenif it is slower. Since DirecPath was forced on me by the complex, I had to get DSL in addition since it will never work correctly for a whole week, either it will go down or the latency will be really bad. So when it goes down I literally swap the cable with the DSL and go on till it comes back later on. Customer service is so bad their solution to everything is reboot the modem, so be ware before U sign ...



prodirecpath says: (5 years ago)
 0
service is great in our complex... low cost patient reps... i was very angry saying bad words but they never hung up on me unlike my old provider's reps :) keep it up Direcpath



Scottrose3 says: (5 years ago)
 0
DirecPath is the definition of shitty customer service. I even was able to make a big enough stink w/ my complex to be able to get the " Customer Relations Manager" for my region and I've actually spoken w/ him and he's said that they've had a re-structuring since opening in NC. His title is essentially the #2 man in the company next to the CEO (according to him). He said that they are prepared for the digital switch but I doubted him. Looks like I'm right again. Here's his name and number for those who want to join my rant! Ron Hinton Customer Relations Manager w/ the Advocacy Group, with DirecPath. His number is 404-961-7041. I got his voice mail this morning (not surprising) but it was worth the shot. Couldn't get any worse than the non-customer service that you get from the regular line right?

Scott



atlgirl15 says: (5 years ago)
 0
DirecPath has horrible customer service. I would never recommend them to anyone.



cladia says: (6 years ago)
 0
customer service is great...they helped me a lot about my problems... yeah encountered many problems but its what it is,,.. thats ok because customer reps are very helpful



gretta says: (6 years ago)
 -1
Direcpath representatives are very accommodating. I had a great experience with them.



bubblygirl says: (6 years ago)
 -1
very good costumer service!
awesome^^



iminay says: (6 years ago)
 +1
This company is the worst around. DO not fall for their tricks, and too be honest, I wouldn't get an appartment if this is the only company they have for internet and television services.



jh4521 says: (6 years ago)
 +2
My apartment complex has a contract with them. They are AWFUL. Their cable service is constantly out, and their customer service on the phone is awful.



Dogboy says: (6 years ago)
 +1
Direcpath took an order for HD service on Aug 28 and immediately billed my CC for the equipment. The tech came out and couldn't get a signal to the other HD satellite - np. The tech took the reciever back since he couldn't get a signal. Direcpath shows a credit for $311.95 on my account, but since I pay Directv for my service and not Direcpath, they agreed to credit my card for the $311.95. The lady I spoke with said the refund would hit my card in a week. Now it's almost the end of December and I haven't seen anything from them. They've promised anywhere between 1 week to 4-6 weeks. Avoid these people if you can.



joshnvz says: (6 years ago)
 +2
You guys are a shitty company...




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